Alimak Hek philosophy
For over 60 years, we have been committed to offering products, solutions, service and advice to every customer with a vertical access requirement. No one can match our unique level of experience and this is the reason why Alimak Hek is always involved when the going gets tough.
Understanding the requirements of every single customer project is not just a way to ensure customer satisfaction, this unique combination of curiosity and experience is actually the driving force of our entire group. We know that there are no short cuts to putting a smile on the face of a customer; therefore we work systematically to deliver solutions that make every project successful, firmly based on sustaining on-time delivery performance, high quality, reliability and availability.
Close to the customer, physically and mentally
With more than 30,000 construction hoists, industrial elevators, mast climbing work and transport platforms in use, we are everywhere and have unmatched insight into customer needs.
As a leader of the rack and pinion industry, we develop suitable product applications based on our experience helping to identify and meet customer expectations and requirements.
Delivering a product is easy, helping you get the most out of your equipment during its long lifetime is the real trick and here is where our worldwide commitment comes in. We provide the full spectrum of after sales support services for as long as you operate the equipment. You can always count on continued customer support from local Alimak Hek offices or an authorized representative.
Your benefit from renting or buying products and added value services from the world’s leading manufacturer of rack and pinion hoists, elevators and work platforms is that Alimak Hek’s size and financial stability makes us a reliable long-term partner. We can afford continuous investment in technology, equipment, suppliers, competence, service and local presence.
Excellence and continuous improvements
We know there is no substitute for excellence. Our R&D commitment results in equipment and services meeting and often exceeding the highest standards of quality and safety. Integrated software and application engineering are used to develop the most suitable system solutions based on your individual specifications, while in-house calculation programs allow us to provide fast, accurate support.
Peace of mind
Alimak Hek provides peace of mind, covering everything from code compliance, safety of personnel to rapid access to spare parts and service. Every component delivered from our factories is subjected to rigorous safety control tests. Component materials and design are constantly tested and developed to further increase reliability and resistance to wear. All personnel and maintenance staff, including distributor and dealer personnel, undergo continuous safety, technical and maintenance training.